CRYPTO FAQ

Gain deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. At Lumineux Invexus, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in France and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before—how complex is it? faq-icon

Not at all—Lumineux Invexus is designed for beginners:
  • Step-by-step guides with 24/7 support
  • Practice risk-free with a demo and virtual funds
  • Automated tools that handle the heavy lifting for you
  • Start small (from only $5) and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are generally processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden fees - you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Lumineux Invexus is available in most countries around the world (98+ and growing). Simply select your country during registration to confirm availability and view local payment options. We comply with all applicable local regulations to keep your trading safe and legal.

How should I decide where to invest? Do you offer investment recommendations? faq-icon

We simplify crypto investing for beginners! Lumineux Invexus offers:
  • 1. AI-powered insights - Receive personalized coin picks tailored to your risk level
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Additionally, our interactive tutorial helps you learn as you invest!

Where can I get assistance if I encounter technical issues? faq-icon

Support is available 24/7 via live chat and by email at support@lumineux-invexus.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you adhere to financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Lumineux Invexus fully complies with applicable local regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with FinCEN, FCA, and CySEC
  • Regular audits by third-party firms
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country's regulations
  • KYC verification is required where legally mandated
  • 3. Your Funds Are Secure
  • Bank-grade security (as with your online banking)
  • 95% of assets held offline (cold storage)
  • Visit our Compliance page to verify your country’s status, or contact support for details.

What payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT — 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
  • QR code scanning for mobile wallets
  • Deposits are credited within 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?